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FAQs

Please take a look at the FAQ section below. There's a very good chance your answer is waiting there and this is the fastest way to get it.

If you don't find what you need there, please email us at info@ceramicartsupply.com We will answer every email and make it a priority to do so promptly or call us at 1-815-725-8616

Should you phone us at 1-815-725-8616 and we aren't available, please leave a message. We will return your call.

When will my order ship?

Orders ship Monday-Friday on all in-stock items during our storefront business hours.

How will my order ship?

Orders are shipped via UPS, or if you have a large order by motor freight trucks. (Our goal is to keep shipping fees as reasonable as possible without sacrificing service.)

Can I order by phone?

Yes, we have a toll free number for those who aren't inclined to order online. Call 1-800-333-2723 to order. If you get our voice mail, please leave a message. We will return your call.

What if I don't see a product I am looking for?

Many more products are available by order, for example larger size bottles of glazes/color. Other types of bisque, brushes, kilns, potter's wheels, slab rollers, etc. If you are looking for any items not seen on our web-site please let us know, most of the time we can get them for you by special order, or they may even be here at our warehouse.

What if I don't see a glaze or color in a larger size container, for example a pint, gallon or bucket?

Many more products are available by order, for example larger size bottles of glazes/color. Other types of bisque, brushes, kilns, potter's wheels, slab rollers, etc. If you are looking for any items not seen on our web-site please let us know, most of the time we can get them for you by special order, or they may even be here at our warehouse.

Do you offer seasonal products all year?

Yes, we offer all holiday and personalized items any time of the year. Order early to beat the holiday rush.

How do I find out about Midwest Ceramic Art Supplies Specials?

The best way to ensure that you never miss a special offering or a new product announcement is to sign up for our email newsletter. The newsletter sign up box is on our homepage.

Where can I find project, lessons plans, painting inspiration and techniques?

For project lesson plans and technique ideas and inspiration visit duncanceramics.com and maycocolors.com, two of the leading manufacturers in our industry. All Duncan and Mayco products are available on our web-site and in our store front in Crest Hill, IL.





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