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Policies

Pricing

Prices and case packs are subject to change in accordance with current manufacturers policies. If you wish to be notified of any changes before your order is shipped, please indicate so in the comments or special instructions section of our order before submitting. Minimum Web order: The minimum wholesale website order is $100.

Sales Tax

Illinois residents must pay sales tax unless they have a valid resale number. Please give us your tax number certificate when ordering.

Terms & Use of Credit Cards

Payment by Visa, Master Card, Discover, American Express, and money orders. Pre-pay by check is also available. Terms are available for Schools and Institutions with a Purchase Order number and pre-approval by e-mail or telephone. Please Note: We do not condone or will accept credit card info via email, please use our secure ecommerce web-site for purchases or call us over the phone with your cards info. We will not be held responsible for any loss to you from the misuse of card info.

Phone Orders

Please have your order prepared and completed before calling. If you have a customer number please provide it along with your name, business name, address, area code, and telephone number. Items should be represented by quantity first followed by the item number and description. Have your credit card number, expiration date, statement bill to address, and cardholder's signature ready.

USA only

All orders within the USA only, outside the USA please call us for pricing and availability.

Shortages

Each order is double checked for accuracy. Please check order carefully against your packing list/invoice attached to the outside of one box. Report any discrepancies to us within 48 hours of receipt.

Pictures & Descriptions of Products

We make every effort to update our description and pictures of the products we sell. Please note that the pictures on our website are representative of the product for example purposes. We try to show the most current product available. All products on our website are subject to change in color, design, shape, and packing, due to manufacturer updates, changes and availability.

MCAS attempts to be as accurate as possible with our product descriptions. However, MCAS does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error free. If a product offered is not as described please let us know.

Errors and/or Omissions

While we endeavor always to provide top quality merchandise at a good value, from time to time errors are discovered on our website pages. MCAS reserves the right to refuse to ship merchandise listed incorrectly either by price or description, at our discretion. Presentation in our website does not guarantee availability of any items. MCAS reserves the right to substitute items of a similar effect or nature without notification to the customer except in cases where the product has been discontinued. In these cases, there will be no substitution to this order without attempted contact by MCAS for prior approval by the customer.

Shipping and Freight Policies

Shipping

We will make every effort to select the lowest cost method of shipping your order to you. Smaller orders ship by UPS and large pallet-size orders by Motor Freight trucks. UPS is responsible for bringing your package inside; Motor Freight carriers are responsible for bringing the boxes to the tailgate of their truck only (unless other arrangements have been made). We ship to most cities and states in the USA, Restrictiion and additional freight or US postal charges will apply to some parts of the US and outside of the USA, Other restrictions may apply.

Damage (UPS)

Your order will be packed to arrive in good condition. Please look on your invoice (attached in a plastic sleeve on the outside of one box) for the number of boxes shipped. After assuring that you have all boxes please open and inspect our shipment within 48 hours. If there is damage please call UPS at 800-742-5877 to file a claim--you will need the label off the box for details, then call us and give us the claim number. We will issue credit to your account and manage the claim from there.

Damage (Motor Freight)

Boxes are stacked and shrink-wrapped on a pallet for one step handling to reduce or eliminate extra handling damage. If you detect any obvious damage upon delivery, note the damage directly on the delivery ticket before signing it. Contact the carrier and tell them you want to file a claim, and then give us a call and we will manage the claim from there and issue credit to your account.

Payment (UPS Shipments)

Visa, MasterCard, Discover, and American Express, prepayment by by check or COD (UPS charges extra for COD)

Payment (Motor Freight)

Visa, MasterCard, Discover, and American Express, or prepayment by check. Orders cannot be shipped COD.

Returns

Please contact us for a return authorization number before shipping any goods back to us. We will pay return shipping charges only on items wrongly shipped or defective. All other returns must be shipped at the cost of the purchaser. A 20% restocking fee is charged for returns. Special order items are not returnable. Any returns must be authorized by MCAS, and only within 7 days after you have received reciept of merchandise.

Freight Program

  • Due to the increased cost of shipping charges, boxes, and packing materials we have been forced to implement a 5% packing charge on orders of $500.00 or more to help us offset the additional costs.
  • This special freight program is available for most cities in the USA, call or email us for the details.
  • The program includes: Bisque, Paints, Glazes, Brushes, Supplies, and Gallons.
  • Excludes: Drop Ships from Manufacturers, Buckets of glaze, molds, production equipment such as kilns, slab rollers, wheels, color charts, racks, clay, etc. Extra freight charges will be added to the items listed and any other heavy and larger items we supply. We will let you know the extra cost before we start to process the order.
  • We ship to most cities and states in the USA, Restriction and additional freight or US postal charges will apply to some parts of the US and outside of the USA.
  • Other restrictions may apply.
  • Below is a table which breaks down shipping freight charges based on the dollar amount of your order.

$100.00 - $299.99 22%
$300.00 - $499.99 17%
$500.00 + 5%





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